How Good is 'Good to Go'?

Ever since the Washington State Department of Transportation switched to a new contractor to manage its customer service and electronic toll accounts, it has given headaches to many commuters in Gig Harbor.

According to The News Tribune, more than 18,000 tickets were sent out to drivers in the past week for not paying the toll at the Tacoma Narrows Bridge.

As a result, angry residents crowded the office on 50th Street in the past week demanding answers, the TNT said.

The high volume of notices were due to the backlog of violations since it switched over to the new managing system in February.

Rep. Larry Seaquist, D-Gig Harbor, was also quoted in the TNT that lawmakers want to hold a public hearing in the future to address the issue.

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Editor's note: Similar to the woman who was quoted in the TNT, I've had the same problem of not being able to access my account on the Good to Go website. When I tried to reset the account in February, I was told by one lady over the phone that she couldn't reset my account, and I had to email the customer service.

To this day, I haven't gotten a single reply. I recently got an email saying I needed to visit the office to replenish my account, which I have yet to do… My question is: Does visiting the office in person really solve the problem?